cable

Why is this game we must play with some companies?

We've all lived the nightmare of trying to deal with customer service on the phone. Well, this encounter sums it all up. This guy wants to cancel his cable service with Comcast, but the operator is anything but cooperative. Take a listen to this amazingly maddening call and how unhelpful the representative is...

Lt. Daniel DeVirgilio got a bill from his cable company that was so shocking, it was hard to take seriously. Time Warner Cable charged the 26-year-old Beavercreek, Ohio man a whooping $16,409,107 for his basic cable service last month. When DeVirgilio called Time Warner to complain, the representatives were as baffled by his bill as he was.