Delta Air Lines Tops U.S. Customer Service Rankings In 2025

Great news, Minnesota travelers — the airline once again crowned best in the U.S. for customer service in 2025 is the same one that regularly lands and takes off from right here in our backyard.

That's right, there's once again good news if you're flying on the biggest airline in the Land of 10,000 Lakes this summer. From friendly crews to stress-free flights, here’s why this top-rated carrier is once again turning heads across the country when it comes to customer service.

It's the largest airline in Minnesota-- and it's #1 again

Here's a big Minnesota shout-out to Delta Airlines, which just placed at the top of the latest J.D. Power 2025 survey for North America Airline Satisfaction in the Premium Economy category. Delta, of course, has its second-largest hub in the U.S. at the largest airport in Minnesota, the Minneapolis-St. Paul International Airport (MSP) near Bloomington.

Photo by Simon Ray on Unsplash

While 18 different airlines offer service at MSP, Delta by far offers the most. And I still kind of think of Delta as a 'Minnesota' airline, seeing as it merged with Minnesota's Eagan-based Northwest Airlines back in 2008.

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Delta says it runs nearly 330 departures from MSP to 119 destinations across the globe, offering nonstop service to international destinations like Amsterdam, Paris, London, Seoul, Cancun, Puerto Vallarta, Cabo San Lucas, Mexico City, Tokyo-Haneda and more.

Delta also serves multiple cities in Canada from MSP, including Montréal, Vancouver, Calgary, Winnipeg, and Toronto, and is currently the only carrier at MSP to provide nonstop service to Asia, it says.

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And now, Delta has just been named the best airline in the industry for this year for the premium economy, followed by JetBlue Airways. JD Power noted that 2025 marks the third consecutive year Delta placed first in the premium economy segment.

So, how did they come up with those rankings?

According to J.D. Power, they surveyed over 9,500 air travelers between March of 2023 and March of 2024 across eight different categories: aircraft, baggage, boarding, check-in, cost and fees, flight crew, in-flight services, and reservations. And in the Premium Economy class, Delta placed first again his year, with a score of 717 out of a possible 1,000 points. JetBlue came in second with 699 points, while Alaska Airlines placed third with 691 points.

In addition to Minneapolis, Delta also offers flights out of Rochester

It's also impressive to note that you don't have to head to MSP to fly on the number-one airline in the country, either. Delta offers direct flights to Chicago and connecting flights to MSP from Minnesota's Med City at Rochester International Airport.

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As I mentioned earlier, Delta merged with Minneapolis-based Northwest Airlines back in 2008. Northwest was one of those brands that was once huge here in Minnesota (kind of like Dayton's also was), but that now no longer exists. Which is the same for many of the following famous brands. Keep scrolling to see how many YOU remember!